Company Policy
At Shwet Skincare, we believe in purity, performance, and transparency. Our policies are designed to ensure a safe, ethical, and reliable shopping experience for our customers while upholding our brand’s values of integrity and customer care.
This document outlines our core company policies relating to product quality, customer interaction, data security, employee ethics, and environmental commitment.
1. Product Integrity Policy
We are committed to offering products that are:
Dermatologically tested and formulated with skin-safe ingredients.
Free from harmful chemicals such as parabens, sulfates, phthalates, mineral oils, and synthetic fragrances.
Cruelty-free, never tested on animals.
Consciously packaged, using recyclable and eco-conscious materials whenever possible.
We perform quality checks at multiple stages – from formulation and packaging to dispatch – to ensure that only the best reaches our customers.
2. Ethical Sourcing Policy
Our ingredients are responsibly sourced from trusted vendors and meet strict quality standards. We prioritize:
Fair trade practices.
Sustainability of raw materials.
Minimal environmental impact during procurement and manufacturing processes.
We do not associate with suppliers who exploit labor, cause environmental harm, or engage in unethical practices.
3. Customer Satisfaction Policy
At the heart of our brand lies a commitment to customer delight. We ensure:
Prompt responses to queries and complaints within 24–48 hours.
Fair resolution of issues related to damaged goods, incorrect shipments, or delayed delivery.
Clear communication around shipping, returns, and product usage.
We encourage all customers to perform patch tests before using products and to reach out in case of any concerns.
4. Returns & Refunds Policy
We offer return or refund options under the following conditions:
The product delivered is damaged, defective, or incorrect.
The complaint is raised within 48 hours of product delivery.
The item is unused, sealed, and returned in its original packaging.
Refunds are initiated only after inspection of the returned product and may take 7–10 business days to reflect in the source account.
5. Shipping & Delivery Policy
Orders are dispatched within 1–2 working days and typically delivered within 4–7 working days.
Shipping costs are calculated based on delivery location and order value.
We are not liable for delays caused by third-party courier services or uncontrollable events like natural disasters.
Real-time order tracking is provided via SMS/email after dispatch.
6. Data Protection & Privacy Policy
We are committed to protecting your personal data. Any information you share with us is:
Stored securely on encrypted servers.
Never sold or disclosed to third parties without your consent (except logistics or payment gateways).
Collected only for the purpose of improving your shopping experience.
Refer to our detailed Privacy Policy for complete information.
7. Payment & Security Policy
We use certified and secure payment gateways that comply with industry standards. Accepted methods include:
UPI, Net Banking, Credit/Debit Cards, and Wallets.
No sensitive financial data like card details are stored by us. Transactions are end-to-end encrypted for maximum security.
8. Employee Ethics & Code of Conduct
All Shwet Skincare team members are expected to:
Maintain professionalism, transparency, and respect in all customer and team interactions.
Follow fair labor policies and equal opportunity guidelines.
Comply with all legal, safety, and regulatory requirements during manufacturing, marketing, and shipping.
9. Environmental Responsibility Policy
As part of our mission to create a cleaner planet:
We use minimalistic packaging with recyclable materials wherever possible.
Encourage reuse of product containers and are working toward refill systems.
Partner with vendors who uphold sustainability practices.
We actively educate our community about eco-conscious skincare choices.
10. Policy Updates & Modifications
Shwet Skincare reserves the right to amend, update, or revise its policies at any time to reflect regulatory changes, operational updates, or customer feedback.
We encourage customers to periodically review our policies to stay informed.
Contact Information
For any queries, clarifications, or feedback regarding our company policy, please reach out to us:
📧 support@shwetskincare.com
📞 +91-XXXXXXXXXX (Mon to Sat, 10 AM – 6 PM)
📍 Indore, Madhya Pradesh, India
